Our Official Shipping & Return Policies

SHIPPING POLICY

Team CLEANO knows you're waiting, like a B-52 bomber, to try our revolutionary product on your special project or worksite. We process and fulfill all orders as quickly as possible, and want you to understand our general shipping timeline and policy.

Here's what we can promise:

  • Individual items of 1 gallon or less are typically processed and shipped from our headquarters in SANTA MARGARITA, CA with an average turnaround time of 2 to 3 business days.
  • Heavier items, including cases and/or items requiring a pallet, are shipped directly from our factory in LONG BEACH, CA and ship within 10 business days. 

NEED A QUICKER TURNAROUND TIME? Call Team CLEANO at (855) 962-7562 before ordering. If we have the inventory in stock we can often accommodate your request.

Other important shipping notes:

* Orders are shipped to the delivery address noted in the customer order. 
* We do not guarantee delivery or shipment dates.
* We attempt to fulfill all orders using the option selected during checkout, but reserve the right to make modifications due to unexpected carrier issues or limitations.
* Items of differing size and weight may ship independently, by different methods, even if ordered together.

SHIPPING METHODS

Online orders are shipped via either United States Postal Service (USPS) and FedEx.

If you need us to fulfill your order using UPS, please call. 

We ship internationally and to all fifty states, Guam, Puerto Rico, and the Virgin Islands. If our online store is unable to calculate shipping, please order by phone by calling (855) 962-7562.

Prefer to use your own company's UPS or FedEx account? If you're in the United States & your order's weight is 8.5 lbs or heavier, you may select this option during online checkout. We'll contact you to work out the details.

Freight Orders

There may be an additional shipping fee for truck deliveries. Someone must be present to accept truck deliveries. Standard truck delivery is to a dock facility designed to receive freight. Twenty-four hour notification, residential deliveries, lift gate, or inside deliveries are available for an additional charge. Call Team CLEANO at (855) 962-7562 to request these or any other features.

International Orders

We proudly ship our product internationally. International shipments can sometimes take anywhere from 2 to 4 weeks after being fulfilled to arrive at their destination.

With regards to international orders, you, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost, because it varies widely around the world. If a package is returned or rejected for any reason, you will have to pay for re-shipment postage.

Damaged and/or Lost Orders

Is your order MIA? (Or worse, KIA?) 

Then please use our contact form to reach out to us.

Officially, we cannot be held responsible for lost or stolen packages that have delivery confirmation. But we'll contact the carrier on your behalf and do everything in our power to make things right.

If your shipment arrives damaged, email us within 5 business days with photographic evidence. Be aware, we may require you to file a claim with the carrier for damaged and/or lost shipments.

But our team will get your replacement order on it's way to you ASAP.

RETURN POLICY

 Updated:  Due to Covid-19 we will NOT be accepting or issuing any returns or refunds  All sales are final. 

 

Limitations of Liability

In no event shall CLEANO Inc. or any of its subsidiaries, sales representatives, contractors, or affiliates be liable for indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. Note: Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Warranty Limitations

CLEANO Inc. makes no warranties, expressed or implied, and disclaims all other warranties, including without limitation implied warranties of merchantability, fitness for a particular purpose, and conformity to models or samples. Some states do not allow limitations on implied warranties so these limitations may not apply to you. Prices and quotes are subject to change without notice.

CLEANO Inc. cannot guarantee that our products will remove every type of stain on any given surface. The fact of the matter is some stains may become permanent due to what the stain is derived from, the surface or fabric type which contains the stain, and the length of time the stain has been present.

Prices and quotes are subject to change without notice. We are not responsible for typographical errors. 

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SHIPPING POLICY

Team CLEANO knows you're waiting, like a B-52 bomber, to try our revolutionary product on your special project or worksite. We process and fulfill all orders as quickly as possible, and want you to understand our general shipping timeline and policy.

Here's what we can promise:

NEED A QUICKER TURNAROUND TIME? Call Team CLEANO at (855) 962-7562 before ordering. If we have the inventory in stock we can often accommodate your request.

Other important shipping notes:

* Orders are shipped to the delivery address noted in the customer order. 
* We do not guarantee delivery or shipment dates.
* We attempt to fulfill all orders using the option selected during checkout, but reserve the right to make modifications due to unexpected carrier issues or limitations.
* Items of differing size and weight may ship independently, by different methods, even if ordered together.

SHIPPING METHODS

Online orders are shipped via either United States Postal Service (USPS) and FedEx.

If you need us to fulfill your order using UPS, please call. 

We ship internationally and to all fifty states, Guam, Puerto Rico, and the Virgin Islands. If our online store is unable to calculate shipping, please order by phone by calling (855) 962-7562.

Prefer to use your own company's UPS or FedEx account? If you're in the United States & your order's weight is 8.5 lbs or heavier, you may select this option during online checkout. We'll contact you to work out the details.

Freight Orders

There may be an additional shipping fee for truck deliveries. Someone must be present to accept truck deliveries. Standard truck delivery is to a dock facility designed to receive freight. Twenty-four hour notification, residential deliveries, lift gate, or inside deliveries are available for an additional charge. Call Team CLEANO at (855) 962-7562 to request these or any other features.

International Orders

We proudly ship our product internationally. International shipments can sometimes take anywhere from 2 to 4 weeks after being fulfilled to arrive at their destination.

With regards to international orders, you, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost, because it varies widely around the world. If a package is returned or rejected for any reason, you will have to pay for re-shipment postage.

Damaged and/or Lost Orders

Is your order MIA? (Or worse, KIA?) 

Then please use our contact form to reach out to us.

Officially, we cannot be held responsible for lost or stolen packages that have delivery confirmation. But we'll contact the carrier on your behalf and do everything in our power to make things right.

If your shipment arrives damaged, email us within 5 business days with photographic evidence. Be aware, we may require you to file a claim with the carrier for damaged and/or lost shipments.

But our team will get your replacement order on it's way to you ASAP.

RETURN POLICY

 Updated:  Due to Covid-19 we will NOT be accepting or issuing any returns or refunds  All sales are final. 

 

Limitations of Liability

In no event shall CLEANO Inc. or any of its subsidiaries, sales representatives, contractors, or affiliates be liable for indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. Note: Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Warranty Limitations

CLEANO Inc. makes no warranties, expressed or implied, and disclaims all other warranties, including without limitation implied warranties of merchantability, fitness for a particular purpose, and conformity to models or samples. Some states do not allow limitations on implied warranties so these limitations may not apply to you. Prices and quotes are subject to change without notice.

CLEANO Inc. cannot guarantee that our products will remove every type of stain on any given surface. The fact of the matter is some stains may become permanent due to what the stain is derived from, the surface or fabric type which contains the stain, and the length of time the stain has been present.

Prices and quotes are subject to change without notice. We are not responsible for typographical errors.